Setting Forth Goals from Discovery Sessions
The main takeaways of the contextual inquiry:
Resolve dependence on paper.
Resolve dependence on rote processes which can be digitized and optimized.
Fully bolster security, as it is of utmost importance (case in point, the murder/suicide that occurred in AZ due to lack of diligence in an ACP).
Innovate to provide transactional reporting capabilities to further data backing up rationale for continuance of the ACP program.
Employing best practices and the 10 heuristics that make our old app up to UX standards.
The Existing Database Application
The user experience of the existing database application was similar to a ux that you may have had in the 1990s -- very systematically and programmatically driven design. Real "path of least resistance" type design.
Prototype Design
Without knowing much about the ramifications of our actions, we took to the drawing board after the collection and research phases had been initiated.
Director Dashboard
Search Participants
Add New Participant
Elections Module
Complex User Roadmap
Simple User Roadmap
Stakeholders Mapping Diagram
“Titus,
Thanks for your service to the office and to Minnesota. I’m grateful.”