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📚 Case study available upon request.
I’ve included a few artifacts from the product ecosystem below.
3M Internet-of-Things Ecosystem
3M is well-known for flagship products such as Post-Its and Scotch Tape — and they do these things very well — but 3M builds much more than what’s seen at first blush. In my experience with the Personal Safety team we created a digital and tangible product ecosystem around worker safety in mining and manufacturing, as well as other industries where Personal Protective Equipment (PPE) is utilized. 3M leads the PPE market, as they provide all the gear for workers to remain safe: respirators, face-masks, fall-monitors, harnesses, smart-glasses, and other IoT connected devices and sensors throughout working facilities. What’s more, we built a laboratory for other 3M divisions to explore IoT solutions for their various respective disciplines.
Global Safety Manager Experience. Warning Notification.
Design for worker safety experience, putting the onus on the individual to maintain the equipment’s readiness, with oversight and accountability upstream.
The Ask
The ask: real-time data analytics with omni-connected workforce for immediate issue remediation and smart insights on how to run a more efficient worker and PPE management. Imagine an astronaut with all her vital signs being monitored by mission control as she completes a task. Now instead of a spacewalk, the worker we were building this ecosystem for is located inside a nuclear reactor with a hazmat suit on and scrubbing out the core during a routine cleaning, as the safety mangers observe them in that environment, noting anomalies and worker incidents.
Information architecture for easy way-finding, whether a technical doer, or a managing overseer.
Reports experience based on data complexity and data streams
Alternative option for allowing workers to access their equipment safety feeds via their own mobile device.
As a kiosk inside the volatile environment, workers check their PPE shelf-life and
communicate with their supervisor regarding their equipment needs.
3M Internet-of-Things Product Ecosystem
Role: Product Designer & Researcher
Methods: Voice-of-Customer Research, On-site Facility Observation Sessions, User Journey Mapping, Design Thinking, Service Design Thinking, and Customer Experience Mapping.
Artifacts: User Research Report, Empathy Mapping, Industrial Design Guidance to Hired Firm, Project Plan, Software Guidance to The Nerdery our Mobile App Implementation Firm, UX Pattern Library, Corporate Design Standard adherence with iPhone, Android, and Xamarin applications, Mobile Wireframes, Clickable Prototypes and Screen Specifications.
Created at 3M.